Privacy Policy

Last Updated: June 26, 2026

Introduction

This Privacy Policy describes how neo-bear collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable Australian privacy laws.

Information We Collect

We may collect the following types of information:

• Personal identification information including name and email address
• Booking preferences and tour selections
• Communication records when you contact us
• Website usage data through cookies and analytics tools
• Payment information processed through secure third-party payment processors

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing tour bookings and reservations
• Communicating with you about your bookings and inquiries
• Improving our services and website functionality
• Sending relevant information about our tours and services (with your consent)
• Complying with legal obligations and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our business (payment processors, email services)
• Legal authorities when required by law or to protect our rights
• Third parties with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Location: Sydney, NSW, Australia